Preamble
Welcome to our website!
Thank you for choosing our company and trusting us.
The following General Terms and Conditions (GTC) contain the rules for browsing and purchasing on our website. The document was created with the help of the Sellvio GTC generator.
If you have any questions about the content of the GTC, the operation of the website, the products, or the purchase process, or if you would like to discuss your individual needs with us, please contact our customer service at one of the contact details provided.
Imprint: details of the Service Provider (Seller, Company)
Name: Dr. Megyesi Law Firm
Headquarters: 1132, Budapest, Victor Hugo Street 11, 4th floor.
Company registration number:
Tax number:
Representative: Attila Megyesi
Phone number: +36205248087
Email: info@drmegyesi.com
Website: gmpartners.hu
Hosting provider details
Name: Yettel Hungary Ltd.
Headquarters: Hungary, Törökbálint, Pannon út 1.
Website: yettel.hu
Definition of terms
Digital content: Data that is produced or provided in digital form.
Parties: The Seller and the Buyer collectively.
Consumer: A natural person who is not acting in the course of his profession, independent occupation or business.
Consumer contract: A contract in which one of the parties is a consumer.
Functionality: The characteristic of a good, digital content or digital service containing digital elements that enables it to perform the functions necessary for its intended use.
Manufacturer: The manufacturer of the Good or, in the case of imported goods, the importer into the territory of the European Union, and any person who is indicated as the manufacturer on the packaging, trademark or other distinguishing sign of the good.
Interoperability: The ability of a good, digital content or service containing digital elements to work with other, different types of hardware or software.
Compatibility: The ability of goods, digital content or services containing digital elements to work together with hardware and software of similar purpose without modification.
Website: A website operated by the Seller, which serves as a platform for concluding a contract.
Durable data carrier: A device that allows the recipient to store and access personal data in a long-term, unchanged form.
Distance communication device: Any device that allows the conclusion of a contract without the simultaneous physical presence of the parties. Such a device may be, for example, the internet, telephone, fax, printed matter or an advertisement with an order form.
Distance contract: A consumer contract concluded within the framework of an organized distance selling system, using only means of distance communication.
Enterprise: A natural or legal person acting in the scope of his professional or business activity.
Buyer / You: The person who makes a purchase offer through the Website and thereby concludes a contract with the Seller.
Applicable legislation
The Contract is governed by the provisions of Hungarian law, and in particular the following legislation applies:
● Act CLV of 1997 on consumer protection
● Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society
● Act V of 2013 on the Civil Code
● Government Decree 151/2003. (IX.22.) on the mandatory warranty for durable consumer goods
● Decree 10/2024. (VI.28.) IM on the definition of the scope of durable consumer goods subject to mandatory warranty
● Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses
● 19/2014. (IV.29.) Decree of the Ministry of the Interior on the procedural rules for handling warranty and guarantee claims regarding things sold under a contract between a consumer and a business
● Act LXXVI of 1999 on copyright
● Act CXII of 2011 Act on the right to informational self-determination and freedom of information
● REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified territorial blocking and other forms of discrimination based on the customer's nationality, place of residence or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) No 2017/2394 and Directive 2009/22/EC
● REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
● Consumer-business transactions concerning the sale of goods Government Decree 373/2021. (VI. 30.) on the detailed rules for contracts for the sale and purchase of digital content and the provision of digital services
Scope and acceptance of the General Terms and Conditions (GTC)
These General Terms and Conditions (hereinafter: GTC) determine the content of the contractual relationship established through the Website, in addition to the relevant, binding legal provisions. The GTC contains the rights and obligations between the Buyer and the Seller, the conditions for the conclusion of the contract, the deadlines for performance, the payment and delivery conditions, the liability rules, and the method of exercising the right of withdrawal.
The technical information necessary for the use of the Website - if not included in these GTC - is provided by other information available on the Website.
Before finalizing the order, the Buyer is obliged to familiarize himself with and accept the provisions of these GTC.
Language and form of the contract
The language of the contracts subject to these GTC is Hungarian.
These contracts are concluded electronically, do not qualify as written contracts, and are not filed by the Seller.
Complaint handling and legal enforcement options
If you have an individual right or interest violation related to the purchased goods or the activities of the Seller or the person acting on behalf of the Seller, you can submit your complaint to one of the following contact details:
In writing Via online interface: gmpartners.hu
In writing via the following email address: info@drmegyesi.com
In writing by post: 1132 Budapest, Victor Hugo Street 11, 4th floor.
It is important to note that separate legislation applies to the assessment of warranty and guarantee claims, and they are not handled based on the rules of the Consumer Protection Act.
A consumer protection complaint – which does not qualify as a warranty or guarantee claim – can be submitted orally or in writing. We will investigate the oral complaint immediately, and if an immediate solution is not possible, we will record it, which the consumer will receive.
The company is obliged to investigate the oral complaint immediately and, if necessary, remedy it. The company is obliged to investigate the oral complaint immediately and, if possible, remedy it immediately. If the consumer does not agree with the way the complaint is handled, or if immediate investigation is not feasible, the company is obliged to prepare a record of the complaint and its own position.
A copy of the minutes:
in the case of a verbal complaint made in person, it must be handed over to the consumer on site,
In the case of a complaint made by telephone or other electronic means of communication, it must be sent within 30 days at the latest, in accordance with the rules applicable to written complaints, together with a substantive response. The minutes of the complaint must contain the following:
1. name and address of the consumer,
2. place, time and method of submitting the complaint,
3. detailed description of the consumer's complaint, list of documents and other evidence presented by the consumer,
4. statement of the undertaking on its position regarding the consumer's complaint, if immediate investigation of the complaint is possible,
5. signature of the person taking the minutes and – with the exception of verbal complaints communicated by telephone or using other electronic communications services – the consumer,
6. place and time of recording the minutes,
7. in the case of verbal complaints communicated by telephone or using other electronic communications services, the unique identification number of the complaint.
The enterprise is obliged to respond to complaints received in writing, in a verifiable manner, within 30 days of receipt, unless otherwise provided by EU law, and to take steps to forward the response. If the complaint is rejected, the enterprise is obliged to send its position in writing, with justification, to the consumer. In this case, information must also be provided on which authority or conciliation body the consumer can turn to, depending on the nature of the complaint. The information must include the name, address, telephone number, electronic contact information and mailing address of the competent organization. The Seller has not made a general declaration of submission.
Legal remedies – if complaint handling is unsuccessful
Consumer protection procedure
The consumer has the right to file a complaint with the consumer protection authority competent for his/her place of residence if he/she believes that he/she has been wronged. After the notification, the authority decides whether to proceed with the procedure. The consumer protection authority tasks are performed in the first instance by the capital and county government offices, whose contact details can be found on the following page:
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Budapest Metropolitan Government Office Consumer Protection Department Address: 1117 Budapest, Prielle Kornélia Street 4/b. Mailing address: 6001 Kecskemét, P.O. Box 189. E-mail: beyazzatovedelem@bfkh.gov.hu Phone number: (1) 450-2598 Website: fogyasztovedelmi-foosztaly Jurisdiction: Budapest metropolitan area |
Pest County Government Office Consumer Protection Department Address: 1072 Budapest, Nagy Diófa u.10-12. Mailing address: 6001 Kecskemét, P.O. Box 189. Email: fogyved@pest.gov.hu Phone number: 06 1 459 4843 Website: fogyasztovedelmi-foosztaly Jurisdiction: Pest County |
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Bács-Kiskun County Government Office Consumer Protection Department Address: 6000 Kecskemét, Szent István krt. 19/A. Mailing address: 6001 Kecskemét, P.O. Box 189. E-mail: bezyaztavedelem@bacs.gov.hu Phone number: 06 76 795 710 Website: kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Bács-Kiskun County |
Baranya County Government Office Consumer Protection Department Address: 7630 Pécs, Hengermalom u. 2. Mailing address: 7630 Pécs, Hengermalom u. 2. E-mail: beyazzatovedelem@baranya.gov.hu Phone number: 06 72 795 398 Website: kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Baranya County |
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Békés County Government Office Consumer Protection Department Address: 5600 Békéscsaba, József Attila u. 2-4. Mailing address: 5600 Békéscsaba, József Attila u. 2-4. Email: fogyved@bekes.gov.hu Phone number: +36 66 546 150 Website: kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Békés County |
Borsod-Abaúj-Zemplén County Government Office Consumer Protection Department Address: 3527 Miskolc, József Attila u 20. E-mail: bezyaztavedelem@borsod.gov.hu Phone number: 06 46 795 779 Website: kozlekedesi-muszaki-engedelyezesi-meresugyi Jurisdiction: Borsod-Abaúj-Zemplén County |
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Csongrád-Csanád County Government Office Consumer Protection Department Address: 6722 Szeged, Rákóczi Square 1. Mailing address: 6722 Szeged, Rákóczi Square 1. E-mail: bezyaztavedelem@csongrad.gov.hu Phone number: 06 62 680 532 Website: kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Csongrád-Csanád County |
Fejér County Government Office Consumer Protection Department Address: 8000 Székesfehérvár, Honvéd Street 8. E-mail: fogyved@fejer.gov.hu Phone number: +36 22 501 751 Website: kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Fejér County |
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Győr-Moson-Sopron County Government Office Consumer Protection Department Address: 9022 Győr, Türr István Street. 7. E-mail: bezyaztavedelem@gyor.gov.hu Phone number: +36 96 795 950 Website: kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Győr-Moson-Sopron County |
Hajdú-Bihar County Government Office Consumer Protection Department Address: 4025 Debrecen, Széchenyi Street 46. Mailing address: 4025 Debrecen, Széchenyi Street 46. E-mail: beyazzatovedelem@hajdu.gov.hu Phone number: 06 52 533 924 Fax: 06 52 504 105 Website: kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Hajdú-Bihar County |
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Heves County Government Office Consumer Protection Department Address: 3300 Eger, Kossuth L. u. 9. Mailing address: 3301 Eger, P.O. Box 216. E-mail: fogyved@heves.gov.hu Phone number: 06 (36) 515-469 Fax: 06 (36) 516-040 Website: kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Heves County |
Jász-Nagykun-Szolnok County Government Office Consumer Protection Department Address: 5000 Szolnok, Indóház u. 8. E-mail: jasz.fogyved@jasz.gov.hu Phone number: 56/795-165 Website: kozlekedesi-muszaki-engedelyezesi-meresugyi Jurisdiction: Jász-Nagykun-Szolnok County |
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Komárom-Esztergom County Government Office Consumer Protection Department Address: 2800 Tatabánya, Bárdos László Street 2. E-mail: bezyaztavedelem.meff@komarom.gov.hu Phone number: (34) 309-303 Website: kozlekedesi-muszaki-engedelyezesi-es Jurisdiction: Komárom-Esztergom County |
Nógrád County Government Office Consumer Protection Department Address: 3100 Salgótarján, Karancs Street 54. Email: fogyved@nograd.gov.hu Phone number: 06 32 511 116 Jurisdiction: Nógrád County |
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Somogy County Government Office Consumer Protection Department Address: 7400 Kaposvár, Vásártéri út 2. E-mail: bezyaztavedelem@somogy.gov.hu Phone number: 06 82 510 868 Website: kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Somogy County |
Szabolcs-Szatmár-Bereg County Government Office Consumer Protection Department Address: 4400 Nyíregyháza, Hatzel Square 10. Mailing address: 4401 Nyíregyháza, P.O. Box 77. E-mail: bezyaztavedelem@szabolcs.gov.hu Phone number: 06 42 500 694 Website: kozlekedesi-muszaki-engedelyezesi-es Jurisdiction: Szabolcs-Szatmár-Bereg County |
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Tolna County Government Office Consumer Protection Department Address: 7100 Szekszárd, Kiskorzó Square 3. E-mail: beyazzatovedelem@tolna.gov.hu Phone number: (74) 795-384 Website: kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Tolna County |
Vas County Government Office Consumer Protection Department Address: 9700 Szombathely, Wesselényi u. 7. Mailing address: 9702 Szombathely, P.O. Box 24. E-mail: bezyaztavedelem@vas.gov.hu Phone number: +36/70-705-1435 Website: kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Vas County |
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Veszprém County Government Office Consumer Protection Department Address: 8200 Veszprém, Kistó Street 1. Mailing address: 8200 Veszprém, Kistó Street 1. E-mail: beyazzatovedelem@veszprem.gov.hu Phone number: +36 88 550 510 Website: kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Veszprém County |
Zala County Government Office Consumer Protection Department Address: 8900 Zalaegerszeg, Pintér Máté u. 22. Mailing address: 8900 Zalaegerszeg, Pintér Máté u. 22. E-mail: beyazzatovedelem.zala@zala.gov.hu Phone number: +36 92 510 530 Website: kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Zala County |
Court proceedings
If no satisfactory agreement is reached in a consumer dispute, the customer has the right to enforce his claim in court. The rules of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure govern the litigation.
Conciliation board procedure
If the consumer complaint is rejected, you have the option of contacting the conciliation board competent for your place of residence or stay, or of your choice. The condition for initiating the board procedure is that the consumer has first attempted to resolve the dispute directly with the business.
The conciliation board – if the consumer does not request a personal hearing – will conduct the procedure in the form of an online hearing, using an electronic device that ensures audio and video transmission.
Our company is obliged to cooperate during the procedure, thus sending a response to the board’s request within the deadline, and to ensure that the representative authorized to conclude a settlement is present online during the procedure.
If the consumer requests a personal hearing, the company’s representative is obliged to be present at the hearing at least online.
More information about the Conciliation Boards is available here: bekeltetes.hu
Contact details of the respective territorially competent Conciliation Bodies:
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Budapest Conciliation Board Headquarters: Budapest Area of jurisdiction: Budapest Contact: Address: 1016 Budapest, Krisztina krt. 99. 1st floor. 111. Mailing address: 1253 Budapest, P.O. Box 10. Phone number: 06-1-488-2131 E-mail: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu |
Baranya County Conciliation Board Headquarters: Pecs Area of jurisdiction: Baranya County, Somogy County, Tolna County Contact: Address: 7625 Pécs, Majorossy I. u. 36. Phone number: 06-72-507-154 E-mail: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu |
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Borsod-Abaúj-Zemplén County Conciliation Board Headquarters: Miskolc Area of jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County Contact: Address: 3525 Miskolc, Szentpáli u. 1. Phone number: 06-46-501-090, 06-46-501-091 Email: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu |
Csongrád-Csanád County Conciliation Board Headquarters: Szeged Area of jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County Contact: Address: 6721 Szeged, Párizsi krt. 8-12. Phone number: 06-62/549-392 E-mail: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu |
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Fejér County Conciliation Board Headquarters: Székesfehérvár Area of jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County Contact: Address: 8000 Székesfehérvár, Hosszúsétáter 4-6. Phone number:06-22-510-310 Email: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu |
Győr-Moson-Sopron County Conciliation Board Headquarters: Gyor Area of jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County Contact: Address: 9021 Győr, Szent István út 10/a. Phone number: 06-96-520-217 E-mail: bekeltetotestulet@gymskik.hu Website: bekeltetesgyor.hu |
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Hajdú-Bihar County Conciliation Board Headquarters: Debrecen Area of jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County Contact: Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone number: 06-52-500-710, +36 52 500 745 Email: bekelteto@hbkik.hu Website: hbmbekeltetes.hu |
Pest County Conciliation Board Headquarters: Budapest Area of jurisdiction: Pest County Contact: Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone number: 06-1-792-7881 Email: pmbekelteto@pmkik.hu Website: panaszrendezes.hu |
Conciliation Board Procedure in the Case of Persons Not Qualified as Consumers
Under consumer protection regulations, certain legally defined organizations – such as civil organizations, religious legal entities, condominiums, housing cooperatives – are entitled to use the conciliation board procedure even if their activities are not considered consumer-oriented. The condition for this is that the given organization does not order, use or make use of the goods in connection with its business or independent occupation. The Conciliation Board is entitled to verify and assess the existence of consumer status. The general rules of the conciliation board procedure govern the procedure.
Partial invalidity, code of conduct
If any provision of these GTC is unlawful or invalid, this shall not affect the validity of the remaining provisions. Such provisions shall be replaced by the applicable legislation.
The Seller does not have a code of conduct in accordance with the legislation on the prohibition of unfair commercial practices towards consumers.
Using the website
Orders are subject to registration and can only be placed by businesses with a tax number.
Delivery deadline
In the case of a Buyer who is a consumer – unless otherwise agreed – the Seller is obliged to make the Goods available to the Buyer without delay after the conclusion of the contract, but no later than thirty days.
Based on the above provision, the general delivery deadline is a maximum of 30 days, which is calculated from the date of confirmation of the order. The Seller will provide separate information for the given delivery method about deadlines that differ from this – but do not exceed 30 days.
In the event of a delay by the Seller, the Buyer is entitled to proceed in accordance with the provisions of the Civil Code (Act V of 2013).
Reservation of rights, ownership clause
If the Buyer has not received his previous order (unless he has exercised his right of withdrawal), or the shipment has been returned to the Seller with the indication "not claimed", the Seller is entitled to make the fulfillment of the new order conditional on the advance payment of the purchase price and shipping costs.
The Seller may withhold the delivery of the Goods until he is satisfied that the purchase price has been received in full. This applies to electronic payment solutions and to bank transfer payments where the purchase price is paid in the currency of the Buyer's Member State and the Seller does not receive the full amount due to exchange or bank charges.
In such cases, the Seller is entitled to request the Buyer to make up the missing amount and may withhold the Goods until the purchase price has been paid in full.
Sales abroad
The Seller does not differentiate between users purchasing from Hungary and from the European Union but outside Hungary. The provisions of the General Terms and Conditions apply uniformly to all Buyers. For the purposes of these terms and conditions, a buyer is a natural person or company that has a place of residence, place of establishment or citizenship in an EU Member State and purchases a product or uses a service for end use.
A consumer is a natural person who acts for a purpose that is outside the scope of his commercial, industrial, craft or professional activity.
The default language of communication and sales is Hungarian. The Seller is not obliged to communicate in the official language of the Buyer's Member State.
The Seller is not obliged to comply with the specific legal requirements (e.g. labelling, sectoral rules) applicable to the given product in the Buyer's Member State and is not obliged to provide information about them in advance.
Unless otherwise stated, all products are subject to Hungarian value added tax (VAT).
Consumer information
Information on the right of withdrawal of the consumer buyer
According to Section 8:1, Paragraph 1, Point 3 of the Civil Code, a consumer is only a natural person acting outside the scope of his profession, independent occupation or business activity, so legal entities cannot exercise the right of withdrawal without justification!
The consumer has the right to withdraw without giving reasons in accordance with Government Decree 45/2014. (II. 26.) Section 20. The consumer shall exercise his right of withdrawal
a) in the case of a contract for the sale of Goods
, aa) to the Goods,
b) in the case of the sale of several Goods, if the provision of each of the Goods takes place at different times, to the last provided Goods,
c) in the case of goods consisting of several items or pieces, to the last provided item or piece,
ad) if the goods must be provided regularly within a specified period, to the first service,
The consumer has the right to withdraw from the contract within 14 calendar days from the date of receipt of the product. This period begins on the day on which the consumer, or a third party indicated by him – other than the carrier – has received the goods.
It is important to highlight that the consumer has the right to indicate his intention to withdraw between the conclusion of the contract and the date of receipt of the goods.
If the contract was concluded based on the consumer’s offer, the consumer may withdraw the offer before the contract is concluded, thereby terminating the binding nature of the offer.
If the Seller fails to inform the consumer about the deadline and conditions for exercising the right of withdrawal (in particular, those set out in Section 22 of Government Decree 45/2014 (II.26.)), or about the model withdrawal declaration required by law, the 14-day period for withdrawal is automatically extended by 12 months.
If the Seller provides this information within the extended 12-month period, the withdrawal period expires on the 14th day from the date of the information.
Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination
The consumer may exercise his right provided for in Section 20 of Government Decree 45/2014. (II. 26.) by means of a clear declaration to this effect or by using a declaration template that can be downloaded from the website.
Validity of the consumer's declaration of withdrawal
The deadline for exercising the right of withdrawal shall be deemed to have been met if the consumer
sends his declaration no later than the last day of the deadline. In the case of a written withdrawal, the date of posting
shall be decisive. The consumer shall bear the burden of proof that he made the declaration within the deadline. The seller shall confirm the receipt of the consumer's declaration of withdrawal electronically.
The seller shall confirm the consumer's declaration of withdrawal on an electronic data medium after its receipt.
Seller's obligations in the event of withdrawal by the consumer
Refund obligation
If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014. (II. 26.), the Seller is obliged to refund the full amount paid, including delivery costs, within 14 days. The refund does not cover extra costs beyond the cheapest delivery method.
The Seller's method of refund obligation
In the event of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer in the same manner as the payment method used by the consumer. With the express consent of the consumer, the Seller may also use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller shall not be liable for any delay resulting from an incorrect and/or inaccurate bank account number or postal address provided by the Consumer.
Additional costs
If the consumer expressly chooses a method of transport other than the least expensive standard method of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to reimburse up to the amount of the general shipping rates indicated.
Right of retention
The Seller may withhold the refund until the consumer returns the goods or provides credible proof of their return. The Seller does not accept cash on delivery or postage paid shipments.
In the event of withdrawal or termination of the consumer's obligations
Return of the Goods
If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014. (II. 26.), he is obliged to return the Goods immediately, but no later than within fourteen days of the notification of withdrawal, or to hand them over to the Seller or to a person authorized by the Seller to receive the Goods. The return is deemed to have been completed within the deadline if the consumer sends the Goods before the expiry of the deadline.
Direct costs of returning the goods
The direct costs of returning the goods are borne by the consumer. The goods to be returned must be delivered to the address provided by the Seller. If the Seller also sells products in a business premises, the consumer has the option of personally returning the goods to the business at the same time as exercising the right of withdrawal.
If the consumer exercises his right of withdrawal after the start of performance in the case of a contract concluded outside the business premises or between distant parties, he is obliged to reimburse the business for the proportionate fee for the services provided until the notification of the termination. This is based on the total consideration included in the contract, increased by tax. If the consumer considers that this amount is disproportionately high, he may prove that the market value of the services provided until the termination of the contract is lower and may request a modification of the proportionate fee on this basis.
Please note that we cannot accept COD or postage-paid shipments; packages returned in this way will be automatically returned to the sender.
The consumer is liable for the depreciation of the goods
The consumer is only liable for the depreciation of the goods if it results from the use of the product beyond the extent necessary for its intended use. This means that the consumer is not liable to the extent of the testing necessary to learn about the condition, operation and characteristics of the goods, however, use beyond that - especially if it prevents the resale of the product - may have a depreciating effect, which the consumer must compensate for.
Limitation of the right of withdrawal – when it cannot be exercised?
The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases set out in Section 29. (1) of Government Decree 45/2014 (II.26.):
a. after the service has been fully performed, however, if the contract creates a payment obligation for the consumer, this exception may only be invoked if the performance has begun with the express prior consent of the consumer and the consumer's acknowledgement that he will lose his right of withdrawal as soon as the company has fully performed the contract;
b. in the case of a Product or service whose price or fee cannot be influenced by the company on the financial market and is subject to possible fluctuations during the period specified for exercising the right of withdrawal;
c. in the case of a non-prefabricated Product that was produced on the instructions of the consumer or at his express request, or in the case of a Product that was clearly tailored to the consumer;
d. in respect of goods that are perishable or retain their quality for a short time;
e. in respect of goods in sealed packaging that cannot be returned after being opened after delivery for health or hygiene reasons (We warn you that in respect of goods in sealed packaging that cannot be returned after being opened after delivery for health or hygiene reasons, the use necessary to establish the nature, properties and functioning of the goods results in the loss of the right of withdrawal.);
f. in respect of goods that, by their nature, are inseparably mixed with other goods after delivery;
g. in respect of alcoholic beverages whose actual value depends on market fluctuations in a way that cannot be influenced by the company, and whose price was agreed upon by the parties when concluding the sales contract, however, the contract is only fulfilled after the thirtieth day from the conclusion;
h. in the case of a business contract where the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
i. in the case of the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
j. in the case of newspapers, magazines and periodicals, with the exception of subscription contracts;
k. in the case of contracts concluded at a public auction;
l. in the case of a contract for the provision of accommodation, other than housing services, transport, car rental, catering or services related to leisure activities, if a performance deadline or time limit specified in the contract has been stipulated;
m. with regard to digital content provided on a non-tangible medium, if the Seller has commenced performance with the express prior consent of the consumer and, at the same time as this consent, the consumer has declared his acknowledgement that he will lose his right of withdrawal after commencement of performance,
Information on product warranties and warranties for the guarantee of conformity of goods in relation to consumer contracts.
This section of the consumer information has been prepared on the basis of the authorization of Section 11 (5) of Government Decree 45/2014 (II.26.) and taking into account Annex 3 of Government Decree 45/2014 (II.26.).
The Consumer Information applies exclusively to Buyers who are consumers; the rules applicable to buyers who are not consumers are included in a separate chapter.
Requirements for performance in accordance with the contract in the case of a consumer contract
Requirements for performance in accordance with the contract in general for goods sold under a consumer contract and goods containing a digital element
The conditions for performance in accordance with the contract are as follows:
The Goods must comply with the description, quantity, quality, type and have the specified functionality, compatibility, interoperability and other characteristics set out in the contract.
The Goods must be suitable for the purpose that the consumer has made known to the Seller before or during the conclusion of the contract and that the Seller has accepted.
Includes all contractually specified accessories, user manuals, including instructions for commissioning and installation, and customer service support.
Also ensure the availability of updates required by the contract.
In addition to the above, the Goods must also meet the usual requirements:
It must be suitable for the purposes specified for products of the same type by law, technical standards or, in their absence, general market expectations.
Have the quantity, quality and performance characteristics that can reasonably be expected, including functionality, compatibility, accessibility, continuity and security. This includes any statements made publicly by the Seller or its supply chain, such as in advertising or on labels.
Include all accessories and instructions that a consumer would expect, including appropriate packaging.
It must correspond to the characteristics of the Goods presented as a sample, made available as a model, or tested in a trial version prior to the conclusion of the contract.
Exceptions: The Goods do not have to comply with public statements if the Seller can demonstrate that:
he did not know the given statement and did not need to know it;
the statement was duly corrected before the contract was concluded;
the public statement did not influence the consumer's decision to conclude the contract.
Defective performance of a contract for the sale of goods
Defective performance in the case of a contract for the sale of goods
The Seller performs defectively if the failure of the goods results from improper installation, provided that:
the commissioning is part of the sales contract and was carried out by the Seller or a person acting under his responsibility; or
the installation was to be carried out by the consumer, but the defect was caused by incomplete instructions provided by the Seller – or, in the case of goods containing digital elements, by the digital service provider.
If the Seller has undertaken the commissioning, the performance shall only be considered complete if the commissioning has taken place.
In the case of goods containing digital elements
If the contract provides for the continuous provision of digital content or services, the Seller is liable for the defect even if it occurs or becomes apparent within two years from the performance - provided that the duration of the service does not exceed two years.
In order to maintain the conformity of goods containing digital elements, the Seller is obliged to:
notify the consumer of any available updates that are necessary for the proper functioning of the product (including security updates);
ensure that the consumer receives these updates.
Updates availability period:
in the case of a one-off digital service: for a period that can be reasonably expected based on the type of product, its purpose, the nature of the contract and the circumstances;
in the case of continuous digital service (for a period not exceeding two years): within two years from the date of performance.
If the consumer does not install the provided updates within a reasonable time, the Seller is not liable for defects if:
informed the consumer in advance about the importance of the update and the consequences of not installing it;
the failure to update or incorrect installation was not due to a deficiency in the instructions provided by the Seller.
Exceptions to the finding of defective performance
The following shall not be considered defective performance:
the consumer was expressly informed before the purchase that certain characteristics of the goods differ from the usual characteristics;
and the consumer expressly accepted this specific deviation when concluding the contract.
Requirements for contractual performance in the case of the sale of digital content sold under a consumer contract
The Seller shall provide the digital content to the consumer. Unless the parties agree otherwise, the Seller shall be obliged to provide the consumer with access to the digital content without undue delay after the conclusion of the contract, in the latest version available at the time of conclusion of the contract.
The service shall be deemed to be performed when the digital content – or the solution necessary to access or download it – reaches the consumer or the physical or virtual device indicated by the consumer.
The Seller is obliged to ensure that the consumer:
receive notifications about any updates, including security updates,
and also receives those necessary to maintain the conformity of the digital content or digital service with the contract.
If the contract is for continuous, fixed-term digital content provision, the Seller is obliged to maintain contractually compliant operation throughout the entire contractual period.
Exclusion of liability in case of failure to update:
If the consumer does not install the updates provided by the Seller within a reasonable time, the Seller is not liable for the service failure if:
informed the consumer in advance about the availability of the update and the consequences of failing to install it,
the lack of an update is not due to an error or omission in the instructions provided by the Seller, provided that:
the Seller has informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
The failure of the consumer to install the update or the incorrect installation of the update by the consumer is not due to a deficiency in the installation instructions provided by the Seller.
No defective performance can be established if, at the time of conclusion of the contract, the consumer was specifically informed that a specific feature of the digital content deviates from the requirements specified herein, and the consumer expressly accepted this deviation at the time of conclusion of the contract.
The Seller is in defective performance if the defect in the digital content provision results from the improper integration of the digital content into the consumer's digital environment, provided that
the integration of the digital content was carried out by the Seller or the integration was carried out under the responsibility of the Seller; or
the digital content must be integrated by the consumer and the improper integration was caused by deficiencies in the integration instructions provided by the Seller.
If the contract provides for the continuous supply of digital content or a digital service over a specified period of time, the Seller shall be liable for any defect in the digital content if the defect occurs or becomes apparent during the period specified in the contract.
If the contract provides for the provision of a single digital service or a series of individual service acts, it shall be presumed, unless the contrary is proven, that the defect, which the consumer has discovered within one year of the performance, existed at the time of the performance.
However, the Seller shall not be deemed to have performed defectively if he can prove that:
the consumer's digital environment did not meet the technical requirements of the digital content or digital service, and
informed the consumer about this in a clear and understandable manner before concluding the contract.
The consumer is under an obligation to cooperate: he is obliged to cooperate with the Seller in order to enable the Seller to verify, using the technical options available to him and means requiring minimal intervention from the consumer, whether the error actually originates from the consumer's digital environment.
If the consumer fails to comply with this obligation to cooperate, despite the fact that the Seller has provided clear and comprehensible information in advance, the consumer is responsible for proving that:
the defect detected within one year of performance already existed at the time of performance, or
the service affected by the given defect was not performed in accordance with the contract during the period specified in the contract.